The Problem:

A client in the manufacturing industry originally approached us for assistance when their systems administrator suddenly left with no more notice than a note taped to the owner's door one Friday night.

The old administrator ignored all contact while the client and his son attempted to keep the IT ship sailing straight. After three weeks, systems began to fail,  leaving the client in a bind as they were having issues finding a replacement systems administrator. By the time they reached out to us, they were reporting email issues, server outages and user lockouts from their primary ERP system. They needed help quickly as each system failed severely impacted workflow and production.

The Solution:

Griffin Link swooped in to pick up the pieces and to put everything back together correctly. Our team of field engineers arrived the next day to start discovery on the environment and to triage the user issues. Once the dust had settled and all critical user issues were resolved, we were able to unwind the mess that had been left behind by the previous administrator and to stabilize the business operations.

We also presented them with a huge cost-savings opportunity when this client signed a managed services contract: they were able to scratch the employee search and training off their list. Now, our help desk keeps all their users up and running while our NOC keeps their environment healthy and stable.

Client Comments:

"Working with Griffin Link has been a wonderful experience so far. They were able to get us out of a tight spot, and we no longer wonder when the next system outage will be. I now know we have a full IT department behind us for less than what I was paying one under-skilled employee. Their support agents are wonderful to work with and Neel is always available if I need anything. Thanks for everything, GLT!"

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