The Problem:

A client specializing in early education and child care anticipated opening in three days, except for one problem: the previous contractor ran cable throughout the building but simply left it hanging there. The contractor never bothered to connect the wires and, even worse, never bothered to communicate properly with the client about the status of the work.

As a result of these oversights, the school had zero teleconnectivity. The client was in a bind: what would they tell the parents who had paid for tuition and scheduled their lives in reliance on the school's opening in three days? 

The Solution:

The client placed an emergency call to Griffin Link. We dispatched personnel to handle the job immediately. Our engineers' years of experience and certifications enabled us to correct the entire building, despite the unfavorable deadline.

As a smaller IT firm that can handle new and old building infrastructure as well, we offer a substantial advantage to our clients: Griffin Link can move quickly as a cohesive unit through estimates, assessments, execution and accounting, and still provide support once the immediate problem is rectified.

Griffin Link's approach to any client issue is discovery first. We ascertain all issues, including ones unknown to the client, rather than allowing problems to remain undetected until they become disasters later.

For this client, we surveyed the building for all functionality and security issues. Once the cabling and switches were properly connected, the client finally had teleconnectivity.

But the client also had a big problem that Griffin Link uncovered during discovery: the video security system was completely unsecured, meaning anyone could view the feed that was designed to protect the children's safety. Thanks to Griffin Link's discovery approach, our engineers fixed the client's camera security issue to prevent any intrusion.

Client Comment:

Our approach is what makes Griffin Link superior both in performance and in customer service. Griffin Link's expertise, encompassing solutions, and client-focused communication ultimately allowed the school to provide a safe environment, to open on time, and to avoid liability from the security breach.

In our client's words, "We recently used Griffin Technologies at our new school for [structured cabling help and cybersecurity]. Griffin Technologies was wonderful from start to finish! They were very honest, reliable, and took the time to explain the issues we had on a non-techie level. They were always prompt for appointments and even came on the weekends when there were no children in the school to complete some work. I would use Griffin Technologies again without hesitation and would highly recommend them to anyone who needs IT work completed."